Business Impact Descriptions
Severe: Neebo is entirely unusable for all users. The situation completely halts your business operations and no workaround exists.
High: Neebo functions partially. The situation is causing a significant impact to your business operations and no workaround exists.
Moderate: A problem that involves partial, non-critical loss of use of the software.
Low: A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. There is low-to-no impact on your business or the performance or functionality of your system.
Example 1: Neebo is offline and no user can login. The Neebo administrator has attempted to restart Neebo, but it remains inaccessible for all users.
This example is a Severe impact.
Example 2: When configuring a new artifact (i.e. an Import Job), the setup or first execution of this artifact fails.
This example is a Moderate or Low impact depending on the use case that is being created.
Example 3: An existing artifact (i.e. a Workbook) that has been running successfully in the past is now failing to execute successfully. Successful execution of this artifact is crucial to the business.
This example is a High impact.